Axel Hotel Madrid

l've really enjoyed the stay. Nice room, comfortable bed, great location. Gym was bit small, but I was there always alone :-). I can really recommend...

We recently stayed at this hotel and had an absolutely superb experience from start to finish. The staff were incredibly friendly, attentive, and went above and beyond to help with everything we needed. They were genuinely eager to assist and make our stay comfortable.

Location-wise, the hotel is perfect. It’s centrally situated, and we could walk to almost all of Madrid’s main attractions, which made our sightseeing incredibly convenient. Restaurants, cafes, and shops were all within easy reach, adding to the overall convenience and enjoyment.

Our room was clean, modern, and well-appointed, with a comfortable bed and a peaceful ambiance—exactly what we needed after busy days exploring the city. The hotel facilities were well-maintained, and the overall vibe was tidy and welcoming.

If you’re considering a stay in Madrid, we’d highly recommend this hotel. It offers a fantastic combination of superb service, unbeatable location, and comfort that makes you feel right at home.

Pros:
Exceptional, helpful staff
Prime central location, easy to walk to major attractions
Clean, comfortable rooms
Great value for the quality

Cons (minor, if any):
A couple of quieter hours in the morning for sleep could be impacted by nearby street activity, but overall very peaceful

Overall, a top-tier choice for anyone visiting Madrid. We’d gladly return on our next trip!

Fab hotel in a very central location. I can't think of any fault here. I stayed in a superior room with my fiancée and we had ample space. The room was large with separate shower and toilet, it was almost like a one bedroom suite. The staff were always pleasant and always greeted us with a hello or good morning. I requested a room on a high floor and my request was granted. I was on the 5th floor out of the 6 habitable floors the hotel has.
As I mentioned no faults great hotel, great location, ideal for LGBTQ couples who want a safe space.

I cannot begin to express my gratitude to the Axel Hotel family for making my stay so wonderful, I organised a trip for my partner’s birthday in Madrid, I decided to stay in this hotel and what a surprise, they did not only offered top service, but an amazing upgrade to our room! One of the suites on the second floor!!

I am really appreciative about this and definitely will start here again on my next visit to Madrid!

Staff were lovely and friendly! Room was spotless , bed was comfy! Shower the most amazing I ever tried !!

Recommend to stay here 100%! It was also very affordable for Madrid standards!

Pros: great location, rooftop bar and pool and a welcome drink! I didn’t have the breakfast but that looked like a great deal as well. The rooms are beautifully decorated 10/10 for decor. Location is great too!! The staff was really kind! Great view from rooftop

Cons: where this hotel misses is functionality and feel for me. The corridors to get to your room feels like a haunted house. There are steps in front of reception I had 2 massive bags, very odd setup that I have to separate from all my belongings to check in, not safe and simply makes no sense why you’d have reception up some steps. The carpet in the hallways made it hard to move my suitcases and they don’t have any bellhop services. The room while beautiful the most uncomfortable/cheap bed I’ve been at in a hotel! Like I was shocked when I hopped in, it was at that moment I realized I should’ve just spent more and stayed at a hotel chain I trust (but I’ve really been trying to try more boutique hotels) Do not get room 408, because I hope not all rooms are like this but I thought the room door would close automatically behind me but mine wouldn’t I had to hard pull it shut, which to me is basic standards and wildly unsafe..& the massive stain at the front door is not appeasing. All in all the free welcome drink is cool and they had cute things but completely missed the mark on foundational things.