Pleasuredrome London

Another wonderful experience here on Sunday evening.
Lots of attractive guys. Very friendly and chatty. More older, with a mixture of tourists and Londoners.
Facilities are second to none, and we enjoy full freedoms, notably the jacuzzi, and drinking beer & cocktails. Unlike the competition! It's even possible to wear shorts or underwear, if preferred.
Very clean, well lit and safe.
Trans lads are also very welcome :-)
This beats it's competitors hands down!!
Will definitely return again soon.

Of the three saunas I tried in London, this is undoubtedly the best. It's clean, large, has a bar serving alcohol and food, the staff are very friendly, and you can go just to socialise and chat with people and have fun too! I recommend it 100%! The only thing I would say is that they need to clean the floor of the upper cabins (the free ones) a little more, but I 100% recommend this place! The clientele is of all ages, from young people to older people! It's a very comfortable place!

Of the London saunas, I think this is one of the best. For me, cleaning and hygiene are important and I’ve not witnessed a sauna with as many regular sweeps by staff as this one. You could happily walk bare foot if that’s your preference. I find the crowd quite friendly in the jacuzzi and bar areas, but as with other places they are less engaging on the upper level or spa rooms. Of course that also depends on time of day, day of week and so many other factors. Would love a phone number or method of contact to check for massage availability as it’s one of my main reasons for visiting.

What works well: gorgeous jacuzzi.

What doesn’t: people are allowed to use their phones in front of the jacuzzi. I complained and the stuff told me that as long as I haven’t seen them taking pictures that’s ok. So if you don’t mind spending your time checking if your pics are taken while cruising, then all good. Tbh there is not much cruising happening anyway. Even if you get there you need to pay extra for a private cabin, a top of the 25 pounds for the entrance.

I had a really disappointing and unsafe experience here. I bought a pair of flip-flops for £8 from the facility, and within minutes both of them broke at the same time as I stepped out of the jacuzzi. If a member of staff hadn’t been passing by and caught me, I would have fallen. I temporarily fixed them and carried on, but they broke again later and I nearly fell a second time.

When I went to reception to request a refund due to the obvious health and safety risk, the staff member (Meet) refused to address the issue and told me he was instructed not to issue refunds. I was told to email instead. I emailed twice absolutely no reply. Because of the complete lack of response, I had no choice but to request a chargeback through my card provider.

This is unacceptable customer service and goes against basic consumer rights, especially for a clearly faulty product. On top of that, in most places across Europe flip-flops for spa/wellness facilities are provided for free, so paying £8 for something dangerous and disposable makes the situation even worse.

Very disappointing experience and definitely not what I expected from a London sauna. I don't think I will ever go again, I cannot recommend it.